| Check-in: your accommodation will be ready from 3 pm. Check-out: The latest check-out time is 12 noon. |
| It is not allowed to hang clothes on the balcony of the room. |
| If any breakdown occurs during your stay, please inform Reception. |
| Appropriate clothing is required when using the common areas of the hotel. The Management informs guests that they will not be allowed to remain in the common areas if they are bare-footed or bare-chested, or if they are wearing bikinis, bathing suits or wet clothing. |
| Reception services are available 24 hours a day. Do not hesitate to contact this service for general information about the hotel, transfers, museums, tours and car rental, among others. |
| The voltage in the room is 220 volts. The current charge supported by the sockets is limited so please do not switch on devices that require high power. |
| Please read the fire safety instructions which are located at the entrance of your room. In case of evacuation, the Meeting Point is on floor 0, outside the hotel. |
| Hotel da Rocha has at your disposal a garage, which is a paid service that requires reservation. The garage spaces are not fixed. |
| The GRAND CAFFÈ Bar is located on floor -1, where you can enjoy a personalized service and relish one of the several daily cocktails, or other drinks. Snacks are also served. |
| The gymnasium is located on floor -2. For more information please contact Reception. |
| Housekeeping service is carried out between 09h00 and 17h00. For further information, please contact reception. |
| The entire hotel has free WI-FI internet access. For more information please contact Reception. |
| The key card is also used to: • turn on the lights in your room (note: the mini bar is always on); • open the hotel entrance door during the period between midnight and 8 am. |
| The hotel provides laundry service for its guests. For more information please consult the form in your room. |
| Children under the age of 12 must be accompanied by adults in the hotel lifts. In case of fire, please do not use the lifts. Always use the stairs. |
| For assistance with luggage or temporary storing please contact Reception. |
| Service available by appointment. For more information please contact Reception. |
| If you require medical assistance, please contact Reception immediately. |
| Available in all suites (subject to additional costs). |
| The payment of your stay is settled upon check-in. |
| Dogs are allowed in the hotel. You can consult our Dog Friendly policy at the hotel reception. |
| For your own safety and the safety of other guests, please read and always comply with safety regulations. |
| Located on floor -1, it serves breakfast and dinner. Note: no entrance is allowed in swimming suits or inappropriate costumes. |
| Available from 11 am to 11 pm.. Check the information HERE or see the menu available in the room. |
| The Hotel Management suggests that you store your valuables in the safe in your room. The Hotel declines all responsibility for valuables left in the Suites. For more information or assistance on how to use the safe, please contact Reception |
| In order to respect the peace and quiet of all guests, we would appreciate it if you could maintain silence in the hotel, especially after 10 pm. |
| It is not allowed to reserve sun loungers with towels, clothes or other objects. If this happens, the Hotel reserves the right to remove the objects. |
| The hotel provides beach/pool towels free of charge, upon a deposit in cash. |
| If you require wake-up service, please request it at reception. |